Refund policy

At Deppot, we strive to ensure every customer is satisfied with their purchase. If, for any reason, you are not completely satisfied with your purchase, we accept returns within 30 days from the date of receipt.

Return Conditions:

1. Product Condition: Items must be in their original, unused, unwashed condition with all original tags attached.
   
   

2. Original Packaging: Products must be returned in their original packaging.
   
   

3. Proof of Purchase: Please include the original purchase receipt or invoice in the return package.
   
   

Return Process:

1. Notify Us: Contact our customer service team via support@deppot.com.au to initiate the return process.
   
   

2. Return Authorization: You will receive a return authorization and instructions on how to ship the product back.
   
   

3. Secure Packaging: Pack the items securely, including the proof of purchase, and ship them to the address provided during the authorization process.
   
   

4. Inspection and Processing: Upon receiving the returned product, we will inspect it to ensure it meets the return conditions. Once approved, we will initiate the refund process.
   
   

Refunds

Refunds will be processed using the same payment method used in the original purchase. Please allow up to 10 business days for the refund to reflect in your account.

Customer Responsibilities:

1. Return Window: Customers have a 30-day window from the date of receipt to request a refund.
   
   

2. Return Shipping: Customers are responsible for the return shipping costs.
   
   

3. Restocking Fee: A 10% restocking fee will be deducted from the refund amount. This fee covers the cost of restocking and processing returned items.
   
   

Items Not Eligible for Return:

Some items may not be eligible for return, including:

• Sale or Discounted Items: Items purchased during promotional periods or with significant discounts may not be eligible for return.
  
  

• Customized Items: Products customized on demand may not be eligible for return unless there is a defect or quality issue.
  
  

Exchanges

We currently do not offer direct exchanges. If you need a different size or product, we recommend following the return process and placing a new order.